Agilent Technologies, Inc. Sub Regional Manager Germany & Austria (m/f) in Sweden
Agilent Technologies – we stand for high-tech and laboratory expertise around the world. As a worldwide company based in Santa Clara (California/USA), in the heart of Silicon Valley, we offer instruments, software, services and supplies for the entire workflow in the analytical laboratory. Our solutions and products are used among other things for the development of new drugs, for food testing, in cancer research and in doping control. We inspire discoveries that advance the quality of life. At our German headquarters in Waldbronn we develop, produce and market leading comprehensive analytic solutions. Along with our sales offices in Munich, Frankfurt, Hamburg and Ratingen, there is a staff of about 1,000 in Germany.
To strengthen our team, we are looking for a Sub Regional Manager Germany & Austria (m/f).
As the Service Leader for Germany and Austria you are responsible for running and growing a large and complex field service business with a strong mix of both transactional and enterprise customers. In this role you have accountability for driving a high performance culture which delivers upon Agilent’s strategic objectives. This is centred on building loyalty with our customers, shareholders and employees coupled with developing organizational capabilities to meet future business challenges.
The role includes providing leadership and management oversight on all aspects of our field service business employees, systems and processes as well the ability to execute upon the strategy in a systematic manner.
Accountable for leading Customer Service Organisation operation across Germany & Austria
Has P&L; and resource accountability in the Sub Region
Owns Customer Satisfaction and Employee Leadership performance in the Sub Region
Accountable for the end to end service process and customer experience from call receipt to call closure
Incorporates innovative business practices and models to drive customer loyalty in a very competitive landscape.
Ensures good co-operation and collaboration with other business partners (Sales teams, OF, COpC, SPL etc)
Drives Business Planning as well as operational and organizational development in the Sub Region
Executes upon and grows our highly transactional business model (operational excellence) as well as creates a customer intimacy model for key accounts.
Maintains customer alliances with key Agilent customers, as well as builds strategic partnerships in order to execute the business strategies
Actively fosters a quality and continuous improvement culture within the organization challenging the status quo to improve business operations as well as cost effectiveness
Reviews all business operations to ensure brand, culture and strategic objectives are achieved.
Safeguards the Agilent brand, reputation and assets by ensuring policies and procedures are maintained and followed in accordance with corporate guidelines
Reports to the EMEAI Customer Service Organisation Director
Typically Integrating Manager level position
BA/BS or equivalent in Life Sciences, Engineering or relevant discipline
Customer Service Operations Management experience of 3-5 years minimum
Team building/development and cross-functional leadership skills, enhancing collaboration between BU’s
Natural leadership with effective people & performance management and coaching skills
Business acumen, competency of analyzing and acting on financial information to drive business results (costs & revenue)
Strong interpersonal skills with excellent written and verbal communication skills; fluent in English & German
Effective collaboration skills
Promoter of Innovation and Change management
Demonstrated a passion for Customer satisfaction
Strategic thinking skills
Results oriented with strong execution discipline
Educational degree in a relevant discipline
Proven track-record in professional customer support, with 3-5 years practical support and/or sales experience
Company pension scheme
Career development opportunities
By further question in regards to the recruitment process, please contact Sophia Fell on 0044 20 7850 9291. We look forward to receiving your application, thank you
Date Posted: 19/Apr/18
Job Title: Sub Regional Manager Germany & Austria (m/f)
Business: Agilent CrossLab Group
Job Category: Support / Service
Job Sub-Category: Support Engineering Mgmt-Incentive
Country or Area: Austria Belgium Denmark Finland France Germany Ireland Israel Italy Netherlands Norway Poland Russia Spain Sweden Switzerland United Kingdom
State/Province: Baden Württemberg
Shift: Day Job
Job Type: Experienced
Travel Required: Yes, 50% of the Time
Duration (Temp Positions Only): Not applicable
HR Country Location: Germany
HR Town/City Location: Waldbronn