Citi Operations/Client On-boarding Specialist in Sweden
Primary Location: Sweden
Education: Bachelor's Degree
Job Function: Operations Customer Service
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18008053
The role requires focus on day-to-day execution of specific TTS Client Operations functions to support our client base in Denmark, Norway and Sweden as well as banks and other third parties in an efficient and timely manner to ensure cohesive execution.
TTS Client Operations comprises of the previously standalone Operations and Client Delivery functions. The amalgamation of these two functions under one, Stockholm based, sub Cluster support structure will allow for a front to back service model to be created. The goal of this new model is to provide our clients with a superior end to end service.
The successful candidate will have a strong customer service and operational focus and will provide an integrated value-added service to our clients.
The role will require the successful candidate to form effective working relationships with Centralized Client Operations, Clients and stakeholders – Product, Technology, and Coverage etc. The successful candidate will be required to have a strong and detailed understanding of end to end operations and act as the client advocate.
He/she will be required to interface with clients and internal stakeholders (FMIs) acting as escalation point as well as a business partner.
•Sound understanding of TTS Client Operations requirements and underlying processes. In particular :
•Set-up and maintenance of accounts and clearing products at Swedish ACH (Bankgirot) , Norwegian ACH (NETS) and Danish ACH ( NETS/BEC) level.
•Clearing and settlement of LCY checks ( Bankgirot, Plusgirot, local Swedish Banks)
•Reconciliation of external local 3rd party Banks accounts
•Support of Nordic regulatory and TTS Product related operational changes
•Utilizes good understanding of operations procedures and concepts and sound knowledge of other areas to deal independently with some technology matters and issues.
•Integrates domain knowledge with an understanding of industry standards and practices in Sweden, Denmark and Norway.
•Has a strong focus on risk and controls and ethics.
•Escalates issues as appropriate to next level support.
•Applies good understanding of how the team and area integrate with others in accomplishing the objectives of the role.
•Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
•Exchanges ideas and information in a concise and logical manner.
•Developing professional role. Candidate deals with most problems independently and has some latitude to solve complex problems.
•Integrates domain knowledge with an understanding of industry standards and practices.
•Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.
•Applies analytical thinking and knowledge of data analysis tools and methodologies.
•Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
•Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.
•May occasionally provide informal guidance or on-the-job-training to new team members
•3 to 5 years of experience in the local Danish/Norwegian Banking industry
•General experience in supporting operations
•Developed communication and diplomacy skills
•Danish /Norwegian fluently written/spoken
•English fluently written/spoken
•Understanding of Cash Operations
•Understanding of ACH infrastructure (in Kronor Countries)
•Experience with outsourcing controls
•BS/BA degree or equivalent, 3-5 years of experience
•Organisational and prioritization skills
•Excellent communication skills
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer