Xylem Quality Warranty Manager in Sundbyberg, Sweden
Xylem are 16,000 people unified in a common purpose: creating innovative solutions to meet our world's water needs. Developing new technologies that will improve the way water is used, conserved, and re-used in the future is central to our work. We move, treat, analyze, and return water to the environment, and we help people use water efficiently, in their homes, buildings, factories and farms. In more than 150 countries, we have strong, long-standing relationships with customers who know us for our powerful combination of leading product brands and applications expertise, backed by a legacy of innovation. Xylem had 2016 annual revenues of $3.8 billion. Press here for a short clip about our company.
In this role you will be leading the Warranty and Quality (OQR) team, in order to handle customer complaints and analyze warranty claims, define trends and actions, identify technical problems, issue regular reports to senior management and collaborate with service centers.
Marketing support to the CT’s
Manage the Warranty and Quality group (OQR): information, coaching, working to improve and develop the way of working including tools, processes, and innovation activities.
Handle working meetings with OQR: meetings include general information of both organizational and administrational nature, but also warranty and quality issues, discussion and decisions how to handle highlighted warranty cases. Provide monthly reports with activities accomplished.
Manage OQR SharePoint site, updating relevant information.
Define and administrate the warranty statistics and, in cooperation with Aftermarket and IT departments, participate in development/update of analysis tools.
Key products Quality follow-up (i.e. Concertor). Chairman of the meetings, write and distribute “Minutes of meetings”, follow up on activities with item responsible board members.
CD-documents (Control Documents). Issuer and approver of CD-documents using the CD-document tool. The CD-documents shall be revised minimum every second year.
MBF-meetings: analysis of actions correlated to Pareto analysis on Warranty costs. Participate in the MBF-meetings and follow up requested issues related to design and development teams in Sundbyberg.
Warranty and quality meetings. Participate in Warranty and Quality meetings with GC, CT and other stakeholders regarding warranty and quality issues. Follow up on decided actions.
Warranty tool. Participate in development of new warranty tool and further updates. Highlight the needs for OQR and drive the request for change.
Highlighted quality issues. Drive and follow up highlighted quality issues on request from management.
Approve financial warranty payments. By using the tool WebChange, approve OQR colleagues’ approved financial payments of warranty cases that go beyond their limit according to DOA.
You will report to the Director Quality EMEA and be situated in Sundbyberg, Sweden.
To be successful in this role you are used to work with technical drawings, standards and specification and used to work with data: from Key Business Metrics monitoring (mainly Quality Costs related) take actions with the appropriate stakeholders to assure continuous improvement. You also have hydraulic and electrical principles knowledge, specially related to failure analysis and MS Office programs knowledge.
5 years of experience in similar position is preferable.
A bachelor/master degree in engineering or quality specialization is required. Good communication skills in written and spoken English is mandatory.
We are looking for a candidate who is focused and target driven with a positive, can-do attitude.
Key attitudes required are:
Good and open communication
Ability to work in cross-functional team
Problem solving orientation
Conflict management ability
Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy
Support encourage and develop team
Proactively contribute to creating a good team atmosphere
In general lead with character the OQR team, maintain a good environment within the own and entire organization by collaboration and teamwork, by inspiring commitment and focusing to customer.
We offer you an exciting career in an international environment, with a global network. We will focus on your personal development, and prepare you on your present and future career path. Join our sports club ”Xylem IF” and train or compete within swimming, football, running, skiing or other sports. Join the Art Club to participate in art raffles, showcase own artwork or go to the theater. All employees can also apply and possibly get the opportunity to go on a volunteer trip with Xylem Watermark, the business program for community initiatives: www.xylemwatermark.com
Apply for this position through our intranet or careers.xyleminc.com at http://www.xyleminc.com/ . If you are interested in this position and would like to know more, please contact Roberto Colombo, Director Quality EMEA, +41 52 644 5267, or Amelie Löjdahl, HR, +46 8 475 65 23. Welcome with your application! Apply as soon as possible but no later than 2018-04-22.
The representative for Unionen is Mikael Lövås and the representative for the Swedish Association of Graduate Engineers “Sveriges Ingenjörer” is Sarita Singh Arffman, tel: +46 8 475 60 00.