Red Hat Technical Account Manager - Nordics in Stockholm, Sweden
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Account Manager for our enterprise customers in Stockholm, Sweden. In this role, you'll provide personalized support and guidance, cultivating high-value relationships with clients as you seek to understand their IT infrastructures, internal processes, and business needs. You will build, maintain, and grow long-lasting customer loyalty. As a Technical Account Manager, you will also tailor support for our customers' environments, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.
Primary job responsibilities
Perform technical reviews and share knowledge to identify and prevent issues
Understand your customers' technical infrastructures, hardware, and products
Perform initial or secondary investigations and respond to online and phone support requests
Deliver key portfolio updates and assist customers with product upgrades
Manage customer cases and maintain clear and concise case documentation
Serve as the customer advocate within Red Hat
Travel, as necessary, to visit customers
5+ years of Linux and UNIX system administration experience
Experience in a support, development, engineering, or quality assurance organization
Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
Working experience with a variety of hardware vendors
Understanding of enterprise-class applications like Oracle, Veritas, and SAP
Excellent written and verbal communication skills
The following are considered a plus:
Bachelor's degree in a technology-related discipline
Experience with training and presentation delivery
Red Hat Certified Engineer (RHCE)
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Job ID 52529
Category Technical Support