SunGard Client Services Manager in Sweden

Client Services Manager

  • Job ID #:JR20829

  • Functional Area:Client Services

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:SE-Stockholm-Stockholm Sodermalmsallen 36-4166

  • Secondary Location(s):

    • Department:
  • Education Desired:Any

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Position Responsibilities\Requirements:

Client Services Application Analyst Do you find the financial markets exciting? Does using technology to develop complex and demanding solutions appeal to you? Then look no further… Come make your career with us!

We are Fidelity Information Systems (FIS) is the world’s largest financial technology solutions provider. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward and keep them competitive through thought leadership, operational excellence and innovation. We help our clients transform disruption into opportunity, giving them the tools needed to thrive not just today, but in tomorrow’s financial world. Read more on...

FIS Front ArenaAt FIS Front Arena in Stockholm we have been building systems for financial trading, risk management and position control for 30 years. Our systems enable banks, hedge funds and other financial institutions make critical decisions with confidence, execute their orders and follow up their positions independent of the asset class: stocks, commodities, rates or FX. Whether the trade is done through an exchange or over the counter, we’ve got it covered. But that’s just part of the story. In short, we support the whole electronic trading process from sell-side to buy-side and front-to-back.

Your role You will be part of one of our most important client facing support teams based in Stockholm, that serve our major client base in Europe, Middle East, and Africa. The team supports our industry leading portfolio and risk management software from a functional application perspective.

As an experienced support person in the team you will be challenged with a wide range of tasks, spanning from analyzing and resolving incoming application issues from major banks, hedge funds, and asset managers that are critical for daily operations of many of our global clients. We will also offer you technical and functional challenges such as valuation of financial instruments, risk handling, life cycle from creating a trade to sending swift payments and producing automatic reports., where understanding customer requirements and solving problems is an integral part of the job.

The team works very closely and is co-located with development in Stockholm, and that working relationship allows the individuals to build in-depth knowledge of our product and therefore the ability to provide a very high level of support to our customer base.

A number of team are currently taking internal mobility into development as part of their career progression, after many years of service in the support team, hence the need to attract new talent into the team. Our longest serving staff in the client services team in Stockholm have been in the team for over 17 years, and the average length of service is over 9 years, making this a great place to develop your career over the long term and build very specialist knowledge of our product, customer base and also the financial markets.

You have We strongly believe that passion for financial markets, analyzing and resolving complex application issues, building strong relationships with both clients and other teams are a core requirement for success! We know that we can accomplish a lot more together than as individuals so are you a creative, passionate and a caring team player?• M Sc. in Computer Science or Finance/Economics• 4+ years of application support • Love for analyzing complex issues• Drive to deliver high quality software in a fast-paced environment• Fluency in English

You are • Keen interest in one or several of Finance, math, computer software and programming• An analytical thinker with an entrepreneurial attitude to problem solving • Driven and enjoy influencing the direction of your own development • Collaborative and like to share knowledge• Constantly challenging existing mindsets and ways of doing things for the better• End user focused and passionate about user experience

Bonus if you have• Experience in financial markets • Experienced with Front Arena architecture and any of the different techniques used, for example ADFL, ACM, Python, AEL, ASQL

But most of all we expect you to have a genuine interest in solving technical and financial related problems and working in support! We are passionate about our work, but we also know that life balance is important and that a fun workplace breeds creativity and innovation!

Ready to start your journey with us?

Together we can accomplish great things!

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability