Electronic Arts, Inc QA Manager in Stockholm, Sweden

We are DICE

We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

DICE (EA Digital Illusions Creative Entertainment), the award-winning developer based in Stockholm, Sweden, is best known for creating the phenomenally successful Battlefield franchise with the widely acclaimed Battlefield 1 being the latest installment. But also the creators behind Star Wars Battlefront and Mirrors Edge.

Position overview

Reporting to the DICE QA Director, the QA Manager will be the Product Owner of the Star Wars Battlefront franchise from a QA perspective. They will work alongside the Star Wars team at DICE to build and evolve a strong Quality Assurance program covering upcoming titles whilst also supporting the Live releases of existing titles.

The role covers coordinating Development QA, Quality Engineering and Offsite QA Support whilst pushing Defect Prevention/Containment, Automated Testing and Tech Driven solutions and whitebox testing.

They will ensure the QA plans are supported by the correct structure and skills and an effective organization and ownership split that ensures everyone is fully utilized and the structure is focused on upstream bug prevention through tools/automation and development alignment rather than black box testing.

They need to be able to build long term plans covering a title from Concept through to Launch as well as building agile Post Launch support plans focused on speed of delivery to our players. It will be critical to have the skills to be able to track multiple deliverables, both locally and remotely, and be able to rapidly change plans and process as needed to react to changing priorities.

The role requires strong Project Management and Communication skills as work will be coordinated between multiple sites and time zones. All groups will need to be clear on plans, deliverables and what Development regard as success criteria.

Experience shipping both Boxed AAA titles and also working on Live Services is ideal as is a proactive approach, preempting and solving challenges before they have an impact on plans.

Finally, the candidate should be a fan of Star Wars and FPS titles to work alongside a highly motivated Development Team.

Responsibilities

  • Build a strong, long term QA Plan for the franchise integrating Onsite QA Analysts focused on Defect Prevention and Containment, Quality Engineering delivering automation and tools and Offsite QA providing Blackbox test coverage as well as Beta testing in the Live environment.

  • Drive QA Evolution initiatives across the QA and Dev Team for Star Wars titles at DICE.

  • Establish methods for Grey/White box testing on appropriate features/tools.

  • Plan and execute pre-integration content testing strategies.

  • Drive the use of Automation and Tools within QA.

  • Collaborate with Development partners and balance Development Support tasks against QA Delivery work.

  • Work with all partner QA groups across EA including Live QA, Systems Test and EA Certification.

  • Own mentoring, training and growing the franchise QA Project Management team as well as conducting regular 1:1 meetings with them.

  • Represent QA in Development Meetings, pushing for risk mitigation where appropriate and ensuring alignment as well as flagging risks to budget or project from development driven change.

  • Work to build capacity and budgetary requirements for QA covering staffing costs across all locations.

  • Maintain project cost documents tracking actuals and forecast with a record of the impact of change.

  • Work with partner teams to ensure deliverables and defined and delivered efficiently.

  • Recognise, communicate and mitigate risks to project delivery.

  • Own QA strategic planning for the Franchise and ensure plans will deliver projects on time, quality and budget.

  • Proactively make process improvements project wide, identify patterns and new solutions.

  • Track both existing KPIs and define new, relevant KPIs to measure the project and the impact of process improvements

  • Balance the need for thorough testing with speed of delivery for Live Service support.

Skills

  • Must be proactive, flexible, and able to adapt QA process to the critical needs of the development team.

  • Able to mentor and evolve direct reports.

  • Good Team building skills, the QA Team should work as a coherent unit across all locations.

  • Strong Customer focus both in terms of development partners and also end users.

  • Driven to develop new methodologies to track quality that put the player first.

  • Actively contribute towards building a consensus within a group.

  • Proactive and always looking for opportunities to work in new ways and improve and evolve process.

  • Able to rapidly adapt plans and process to the needs of the development team and delivery of the project.

  • Solid time management both personally and when building plans for the wider team.

  • Able to effectively organise others (both QA and Dev) to execute plans and collate results.

  • Excellent conflict management, able to remain fair when dealing with sensitive situations.

  • Strong decision making skills, able to review facts, weigh options and anticipate consequences of decisions.

  • Able to pre-empt problems and ensure contingency plans are always available.

  • Excellent written and verbal communication skills. Able to assess the right reporting style for different tasks and audiences.

  • Solid technical appreciation, understanding of technical design or technical information.

  • Able to be hands on to fully understand the challenges and effectively and knowledgeably communicate status with multiple stakeholders.

  • Results are based on quality and not simply on task completion.

Experience and Qualifications

  • Degree level education.

  • QA experience of at least 5 years.

  • 5 years of managerial experience.

  • Triple A Game Experience as QA Manager with multiple titles.

  • Proven experience in multi-disciplined projects and QA management.

  • Proven ability to manage and lead a test team.

  • Experience of working with teams over multiple sites/countries.

  • Demonstrated knowledge of software development and QA processes.

  • A passion for video games!

What’s in it for you? Glad you asked!

At DICE we take care of our staff and have done so during our steady growth over the last decade. In addition to a competitive compensation package we offer our employees 10 EA games per year, massage every three weeks, a variety of sports activities (yoga and cross fit to name a few) and health care allowance. We have a collective bargain agreement with Unionen and Sveriges Ingenjörer and also provide our employees’ with occupational pension.

Although we enjoy working hard at DICE, we respect and value our employees’ personal lives. A good work-life balance is something we practice and maintain even during high-intensity periods.

The position is permanent and applications will be selected continuously. Apply online with a combined CV and introduction letter in English, explaining “Why I want to work at DICE”. We look forward to receiving your application!