PayPal IT Support Technician in Stockholm, Sweden
IT Support Technicianin Stockholmat PayPal
Date Posted: 6/3/2017
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 6/3/2017
Job ID: R0017018
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
PayPal Corporate IT is looking for a IT Desktop Support Technician. This role will be primarily supporting employees at Stockholm and remote telecommuting employees with the latest technology. As a Desktop Support Technician, you will be responsible to continue the troubleshooting and triage work started by our Global Service Desk. You will also help our employees with walk-up instant help questions as well. Both of these tasks require a commitment to timely customer communications and world class customer service skills. Great communication skills both verbally and written are key to success in this position; both to technical teams supporting the tools you use and our customers in business end-user terms.
You should be comfortable with:
Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
Basic knowledge of Active Directory Users and Computers (ADUC)
Enterprise Chat Clients (Lync, Communicator, Skype for Business)
End-User/Client facing configuration of Office 365
Conference room and video conferencing support (Real Presence)
Support Triage steps to determine User, PC, Network, or Application problems
An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients
Network Printer installation / troubleshooting
Assist in support of PayPal’s Enterprise Mobility Management platform on corporate and personally owned mobile devices
Comfortable supporting mobile hardware (iPad, iPhone, Android) and mobile software (Airwatch, Boxer)
Management and tracking of inventory through the full Asset Management Life Cycle
Providing support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each varies by location)
Acting as Smart Hands support for our L3 technical teams which may occur outside of normal business hours
Providing on-call support, weekend rotations, and holiday coverage based on business need
Preferred Candidates will demonstrate…
Strong logical thinking, and troubleshooting skills
Real world experience with Mac and Windows OS
Outstanding customer service skills
Excellent organizational skills and multi-tasking abilities
Emphasis on task quality (be thorough, detail-oriented, responsible)
An ability to work efficiently and effectively without sacrificing quality
Strong communications skills and ability to work cohesively as part of a team
A desire to continue to learn in the environment
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.