Ericsson ICT Operations Manager GIC Rosersberg in Stockholm, Sweden

Ericsson Overview Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.

Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

ICT Operations Manager GIC Rosersberg

Job Summary The ICT Operations Manager is responsible for supporting assigned service delivery operations across the delivery units and towards specific user groups. The ICT Operations Manager can be responsible within 3 areas. The Local Operations Manager (LOM) is responsible for “orders from” and deliveries to specific user groups with hands-on local operational and forecasting responsibility. The Service Operations Manager (SOM) is responsible for a specific supporting service across all delivery units, supporting the “delivery from” function.. The Domain Operations Manager (DOM) is responsible for an aggregated service that consists of multiple supporting services for a specific defined domain.ICT Operations managers can also hold global responsibilities toward cross organization alignments for sites such as GICs, Verification Centers and Business Near Centers. OPM is required to align global requirements to sites as well as to align ways of working across same type sites with respect to strategic roadmaps.

Responsibilities and tasks

  • Overall forecast coordination in alignment with stakeholders

  • Coordinate activities, directives and time plans between Operation line, GIC Program, Asset Management, and Cost Center Controlling

  • Forecast meetings coordination

  • Drive Cost Control Target follow up and analysis (results and required actions)

  • Enable HW Utilization

  • License Management

  • Life Cycle Management

Behavioral Competences

  • Delivering result and meeting customer expectations

  • Applying expertise and technology

  • Persuading and influencing

  • Presenting and communicating information

  • Entrepreneurial and commercial thinking

  • Following instructions and procedures

Minimum Qualifications & Experience Requirements:

  • At least a Bachelor degree in Engineering or equivalent.

  • Financial Acumen & Skills

  • Minimum 3 years of relevant work experience

  • Supply Chain & Supply Process as well as change management knowledge

  • HW and SW Life cycle management

  • Applies advanced professional knowledge. Has understanding of business issues

  • Recommends, introduces, and communicates improvements

  • License Management, License and Support handling

  • LEAN and Agile WoW

Preferred Qualifications & Experience Requirements:

  • Business Cost control acknowledge and experience

Application The selection and interview process is ongoing, so send your application in English as soon as it is ready. If you have specific questions please contact recruiter at

The position is in Stockholm.

Last day to apply is the 30th of May, 2017.

We welcome the opportunity to meet you!

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Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

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Primary country and city: Sweden (SE) || No Selection || Stockholm || IT

Req ID: 189971