Fortive Corporation HD2 System Specialist in Stockholm, Sweden
HD2 System Specialist
Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.
Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.
We are now looking for a technical support specialist for our HD2-team in Bromma, Stockholm.
HD2 System Specialist
HD2 -team is responsible for handling and resolving system failures
related to software, software upgrades for oil companies, event
information processing, and support for our field maintenance personnel.
We also use remote monitoring tools for proactive maintenance. Typical
equipment requiring Help Desk 2 support are Point of Sale, Back Office,
Outdoor Payment terminals, Tank Gauge and Fuel pumps. It will also
involve internal IT support of personal computers, telephones and
The focus of the job is in multichannel customer
service. You will manage day-to-day client interaction, monitor and
receive service level notifications from the ticketing system and by
telephone and solve them independently but as part of the team.
The work will contain some evening and weekend shifts on-call.
What will it take to succeed?
have an interest for mechanical tinkering combined with experience
working in a technical environment, so you are comfortable talking to
customers on their knowledge level. You have a solid grasp on basic IT
software and hardware and know your way around networks with your
understanding of switches, routers, subnets, servers and windows
You are a dedicated customer service professional, who
thrives working in a team and providing support for teammates. You enjoy
creative problem-solving and you have the resilience to drive for
solutions even when there’s no easy answers. Fluent Swedish and English
help you in a multicultural environment.
What do you gain?
us, you will have a great local team in a larger multinational family,
known for long careers and internal job progression. The projects are
interesting, and offer a chance to challenge yourself and others. We
hope you have the desire to learn, develop and grow professionally, and
we also commit ourselves to help you flourish.
questions remain, please contact Operations Manager Torbjörn Gren, 46
70 398 90 31. Please apply by providing your CV and an application
letter via the attached link as soon as possible, latest October 31st.
A successful candidate will have:
Experience in a technical work environment (IT department or Helpdesk)
Experience in structured analysis and troubleshooting
Technical understanding: Windows, PC hardware, Network, firewall and Servers
Strong communication skills
Fortive Corporation Overview:
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .
Job: Technical Service
Primary Location: Europe-Sweden-Stockholm-Stockholm
Req ID: GIL004317