AstraZeneca Pharmaceuticals LP Senior Computer Technician in Södertälje, Sweden

The Role

The Factory Operations Computing Services (OCS) Team aspires to deliver a best in class Technical IT Capability to the Factory Operations Production line and laboratory systems.

Responsibilities Include but are not limited to Incidents management through a High level of technical acumen to deliver resolution to multi-faceted and complex IT and Automation Systems. Support Requests for service, changes and enhancements, and implementation of architectural standards.

Support to Factory Operations will result in;

  • Optimise the user experience.

  • Ensure reduced breakdowns in manufacturing and supply chain operations

  • Provision a consistent delivery of services across all Operations sites,

  • Reduce the impact to the business resulting from key system failure, and

  • Reduce risk from obsolete platforms, Tools and Equipment through delivery of hardware and system lifecycle management practices.

The Operations Computing Services Technical Analyst strives to deliver a range of interrelated onsite specialist service offerings, adhering to the technical strategy and direction provided by the FOCS Services Lead, to deliver effective solutions that meet customer and business needs. The role is accountable for the End to End Resolution of technical issues whilst operating within required quality and compliance standards. Focus areas include Incident resolution, Architectural review and consultation to new system implementation, support and consultation to business customers, Small change or service introduction coordination and local application specialism.

The role holder will be required work across all functions and service delivery partners as well as Technical Business Analysts to ensure optimal service delivery is achieved.

Key Accountabilities

  • Delivery of Specialist Technical Support to the Factory Operations IT estate that includes Formulation, Packaging, manufacturing, Quality and Compliance Systems, Laboratory and weigh and dispense functional areas.

  • Consultation with customers to support and balance the needs for effect system management that include planned and unplanned periods of downtime whilst minimising impact to business operations.

  • Performs highly complex work activities covering technical and quality aspects. Contributes to the delivery of IT and OpsIT strategy. Creatively applies a wide range of technical and/or system management principles to identify the route cause and resolution of technical issues.

  • Absorbs complex technical information and communicates effectively at all levels to both technical and non-technical audiences. Assesses and evaluates risk. Understands the implications of new technologies.

  • Working as part of a global team, will Strive to deliver consistency and best practice across the factory operations estate

  • Assists the user community in provision of transition support and change planning, and liaises with project and service teams.

  • Assesses risks inherent in proposed system changes, from a technical, service and architectural perspective to ensure system continuity.

Role Specific Accountabilities

  • Accountable for ensuring delivery of FOCS Service Catalogue including identification and clarification of Service Elements, Scope of Service and Role of service within OpsIT

  • Operate within the confines of the approved AstraZenca Incident management system ServiceNow to ensure accurate and up to date reporting is achieved

  • Contributes to the successful delivery of the Factory Operations Computing Service Improvement Portfolio. Works with the System Owner and the Service delivery Teams to maintain their system Management Plan in accordance with local regulatory an compliance policies

Other Role Specific Accountabilities

  • Local Project Delivery and Coordination including ; Tracking all locally-managed projects, reporting on monthly delivery scorecards, provide visibility of all locally delivered IT projects

  • Local Service Introduction activities including ; delivery and update of local system support models, analysis of new services and systems to ensure all support partners are correctly aligned and engaged and ownership of the service acceptance criteria for local laboratory and production systems

  • Local Application Management involves acting as a focal point for all aspects of management of local applications including; development and maintenance of system lifecycle plans, expertise and guidance on the support and management of localized applications, application rationalization, support and guidance to system owners.

Required Skills & Knowledge

  • The Candidate should have Knowledge of pharma industry, Systems and Automation solutions

  • Strong verbal and written communication skills

  • Evidence of previous influencing, networking and team working skills

  • Proven track record with at least 5 years’ experience working in an IT Technical support and delivery role

  • Experience in Laboratory instrumentation and manufacturing Automation systems would be beneficial

  • Candidate must be able to operate in a time critical environment

  • Awareness of Quality and Compliance principles, Good Manufacturing or Good Laboratory Principles (GMP, GLP) is desirable

  • Ability to work well in and across diverse global teams

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.