Microsoft Corporation Technical Account Manager in Kista, Sweden

If you are passionate about enabling customer’s success, we’d like to hear from you at Microsoft Services. We seek out people from diverse backgrounds who exhibit passion, technical competence, business acumen, and experience in service delivery and customer success. We pride ourselves on creating an environment where people can be successful and make a difference.

As a Technical Account Manager, you will get to know the customers’ industry, business objectives, challenges and needs inside out. You’ll work with organizations of all sizes and level of technological maturity; helping them make the most of our ever-evolving range of solutions – whether it’s our established enterprise software products or our exciting new cloud services. Delivering strong results will require you to build robust relationships, and taking a creative, proactive and collaborative approach will be key. You will develop plans and manage the delivery of services that support their strategic goals, ensuring they have a world-class support experience. You will coordinate across teams handling customer satisfaction, delivery quality and overall customer success, enabling their journey to the cloud.

Key Responsibilities:

•Understand the customers’ business priorities and strategies, and plan programs of services that drive business value

•Expand strategic customer relationships to drive larger impact for the customer

•Partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s services and solutions

•Plan and oversee the delivery of services that drive customer objectives, outcomes and success

•Act as a primary contact for the customer, and serve as an escalation point when required

•Regularly review progress and impact to the customer on the services delivered

Relevant Characteristics and Experience:

•Proven experience in a customer centric role – Account Manager, Service Delivery Manager, Customer Success Manager or Technical Advisors to enterprise or mid-sized businesses

•Ability to lead customers through change, remove obstacles and engage the support of stakeholders and sponsors

•Understanding of relevant industries and competitive customers and products

•Experienced in partnering with account teams to develop and deliver on Account strategies

•Understanding of business fundamentals and ability to map IT initiatives to business impact

•Bachelor’s Degree in Business, Computing, Computer Science or equivalent

One Microsoft, One Services

Microsoft Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. We are the voice of support services, the trusted advisor of consulting services, and the source of the world’s best enterprise strategies. Simply put, Services helps customers and partners get the most out of their technology investments. For more information, visit www.microsoft.com/Services.

Join us as Technical Account Manager and be one who empowers billions!

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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