Samsung Electronics America eCommerce technical coordinator (322066) in Kista, Sweden

eCommerce technical coordinator (322066)

Regular Full-Time

Samsung Electronics Nordic AB ,Kista Sweden

Oct 12, 2017

General Description

PURPOSE OF THE JOB:

Securing a premium customer experience by coordination of activities and development related to Online Business service providers and order fulfillment. This includes platform maintenance, as well as supporting internal and external stakeholders in providing a persistent customer value.

KEY ACCOUNTABILITIES / JOB SCOPE:

  • Platform maintenance and bug management, together with web developers

  • Manage call center inquiries related to order fulfillment

  • Key contact point for service providers (3PL/Payment gateway) in daily queries

  • Quality assurance and integration lead (internally and in relation to service providers)

  • Support internal stakeholders with ecommerce related matters

  • Identify and initiate improvement projects

  • Report (weekly/monthly) on operational KPIs

Necessary Skills / Attributes

QUALIFICATIONS REQUIRED:

  • Academic background in business, system, or other higher relevant education is required

  • At least 1 years’ experience of working within an ecommerce/retail business, preferably within support or platform management.

  • Experience from working in a cross country or division organisation (i.e. Nordic function)

  • Experience working within SAP or other ERP

  • Support oriented problem solver

  • Skilled in prioritizing tasks from a customer centric viewpoint

  • Structured and well organized, with an eye for details

  • Understanding of business processes and systems

Company Information

Samsung Global

Samsung Electronics Co., Ltd. is the global leader in consumer electronics and the core components that go into them. Through relentless innovation and discovery, we are transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, medical devices, semiconductors and LED solutions. We employ 206,000 people across 72 countries with annual sales exceeding US $143.1 billion. Our goal is opening new possibilities for people everywhere.

Samsung Europe

Samsung Europe comprises 17 divisions (subsidiaries) across Europe that represent circa $32 bn. in sales. It has recently become the leading Consumer Electronics brand in the region in terms of recognition and most preferred by consumers. However, the ambition on the business is to become THE leading Electronics brand and to double its turnover by 2020.

In the pursuit of global excellence, we are continuously looking for dynamic new leaders for the digital age of the 21st Century. Imagine a career working for a company who is passionate about its people. It is our people that make Samsung the leader in diverse marketplaces and the market innovator that drives technology. At Samsung Electronics, our products, our people and our approach to business are held to only the highest standards so that we can effectively contribute to a better world.