Volvo Group Director Strategy & Management System in Göteborg, Sweden

Quality & Customer Satisfaction (QCS) is responsible for securing premium quality and aftermarket support, with the ultimate target of a high customer satisfaction. The responsibilities of QCS comprises the Volvo, Nova and Prevost bus brands.In the mission of QCS, co-operations with bus plants, clusters and product development are key success factors.

We are now looking for a Director QCS – Strategy & Management System

Role Mission

In this position you are the deputy to the Senior Vice President (SVP) for Quality & Customer Satisfaction (QCS) and you lead the development of the quality strategy together with the SVP. You are responsible to plan the overall execution and follow up of the QCS agenda. You are a part of the global management team for QCS.

For specific Change Management activities you have the direct lead with the help of Strategic Change Leaders that reports to you.

It is your responsibility to maintain the Management System (BMS) and compliance auditing. The key resources to execute this task are in your team in Gothenburg and you have also to manage through a global network of colleagues in other sites.

In order to ensure quality control of the start cost projects you have the Global Project Auditor in your team.

The SVP QCS is Process Owner for the Delivery to Repurchase (DtR) Process and you are responsible to make sure that the process is developed through continuous improvement. For this purpose a Process Manager for the DtR process reports to you.

You are Security Coordinator for Volvo Buses and are responsible to secure that our company has a valid Crisis Management Plan for our headquarters and all relevant sites. You do regular follow up with the sites to ensure that we respond to Blue Audit remarks and that the Exemption Process is being followed and status is reported to Volvo Group Security.

Main Responsibilities

  • Structure the QCS management agenda

  • Administrate Organizational Development (OD) at QCS

  • Maintain and develop the Management System for VBC

  • Ensure ISO compliance through global auditing for VBC

  • Ensure project compliance through project gate auditing for VBC

  • Develop the VBC DtR process through continuous improvement

  • Secure that BEC have a valid Crisis Management Plan

Who are you?

Senior Manager with the ability to navigate even when circumstances are unclear and contradictory and set a direction others will follow. You are able to sell your ideas to the CEO and SVPs as well as to the people that you will lead in the change.

Required Skills, Experience and Competencies

  • Leadership experience

  • Communicative

  • Structured

  • Crisis Management knowledge

  • Proficient in English

  • Engineering degree or equivalent level experience

  • ISO9001, ISO14001, OHSAS18001 knowledge

  • Process minded

At Volvo Bus Corpo ration we are actively working to establish groups that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working groups increases group dynamics, creativity and new approaches to solutions. Therefore we are extra interested in female applicants for this position.

For any fruther questions please contact:

Mikael Gustafsson, SVP Quality & Customer Satisfaction +46 31 322 75 87

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Buses , is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

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Volvo Buses


Västra Götaland



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Travel Required (Maximum)


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